Privacy Policy – Bob’s Home Office Furniture UK

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At Bob's Home Office Furniture, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website, and your rights under UK data protection laws.

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1. Information We Collect

We may collect the following information when you visit or shop with us:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Payment Information: Credit/debit card details and billing information (processed securely via third-party payment providers).

• Demographic Information: Preferences, interests, and purchase history.

• Technical Information: IP address, browser type/version, time zone, operating system, and platform.

• Usage Data: Information about how you browse and interact with our website, products, and services.

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2. How We Use Your Information

We use the information we collect to:

• Process Orders: Handle transactions, process payments, and arrange deliveries.

• Improve Services: Optimise our website, products, and services to meet your needs.

• Customer Communication: Send updates, promotions, and product information (if you have opted in).

• Customer Support: Respond to enquiries and provide after-sales assistance.

• Legal Compliance: Fulfil legal obligations, resolve disputes, and enforce agreements.

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3. Legal Basis for Processing

We process your data based on:

• Consent – where you have agreed to specific uses.

• Contract – when processing is necessary to fulfil an order.

• Legal Obligation – when required by law.

• Legitimate Interests – where it is in our business interests, provided this does not override your rights.

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4. Sharing Your Information

We do not sell or lease your personal information. We may share limited data with:

• Service Providers: Payment processors, delivery partners, and marketing platforms.

• Analytics & Monitoring Tools: Such as Google Analytics and Microsoft Clarity to help us understand website performance and user behaviour. These tools collect anonymous usage data to improve user experience.

• Legal Authorities: Where required by law.

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5. Data Security

We use physical, electronic, and managerial safeguards to secure the information we collect online. Payment details are processed securely and never stored on our servers.

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6. Your Rights

You have the right to:

• Request access to the personal data we hold.

• Ask us to correct inaccurate or incomplete data.

• Request deletion of your data (where legally possible).

• Restrict or object to processing.

• Request data portability.

To exercise any of these rights, please contact us at bob@bobshomeofficefurniture.co.uk.

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7. Cookies and Analytics Tools

Our website uses cookies and third-party analytics tools to enhance your browsing experience. These include:

• Cookies: Small files stored on your device to remember preferences and improve usability.

• Google Analytics: Tracks website traffic and visitor behaviour.

• Microsoft Clarity: Provides anonymous session recordings and heatmaps to help us improve site usability.

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You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify your settings to decline them.

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8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page and, where appropriate, notified by email. This policy is effective from 9th September 2025.

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9. Contact Us

For any questions about this policy or how we handle your data, please contact us:

📧 bob@bobshomeofficefurniture.co.uk
📍 Bob’s Home Office Furniture, 1/4 43 Garnethill Street, Glasgow, G3 6QD