Returns Policy

At Bob's Home Office Furniture, we want every customer to enjoy their purchase. We take great care in selecting products that meet our high standards, but if something isn’t quite right, we're here to help.

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Conditions for Returns

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Unwanted Items
If you've changed your mind or no longer require an item, we accept returns within 14 calendar days of delivery. All returns of unwanted goods must be approved in advance. Return charges will apply to cover delivery and administration.

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Faulty or Damaged Goods
If your item arrives damaged or develops a fault, please contact us within 5 working days of delivery. We'll ask for a brief description and clear photographic evidence to help us resolve the issue swiftly.
If a fault is reported after this period, we may be unable to process a return unless there are exceptional circumstances.

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Incorrect or Misdescribed Items
If a product you receive is not as described or has been advertised incorrectly, please notify us within 5 working days so we can arrange a return or replacement at no extra cost to you.

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Refused Deliveries
Please note: any delivery refused without prior agreement will not be eligible for a refund unless the product is faulty and photographic evidence is provided.

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Return Conditions

• All returned items must be unused and in their original packaging.

• Items must be kept in good condition while in your possession to ensure safe return.

• We reserve the right to reject returns that do not meet these conditions.

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How to Request a Return

Please email bob@bobshomeofficefurniture.co.uk with the following:

• Your order number

• Brief explanation of the reason for return

• Photos (if applicable)

• Proof of purchase (e.g. sales receipt)

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Return Processing

Once your return request is received, we’ll assess it and confirm whether it’s approved.

• Approved returns (due to damage, fault, or misdescription): We will arrange collection and cover the return shipping cost. A replacement or refund will be offered, based on availability and your preference.

• Unwanted item returns: Return shipping and admin costs will be deducted from your refund.

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Refunds

• Refunds are processed to your original payment method once items are returned and inspected.

• Refunds may take several working days to appear depending on your bank.

• If a refund seems delayed, please contact your bank or email us at bob@bobshomeofficefurniture.co.uk

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Additional Terms

• Non-returnable items: Custom-made products or sale items are not eligible for return.

• Exchanges: We only offer exchanges for faulty or damaged items reported within the 5 working day window.

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Thank you for shopping with Bob’s Home Office Furniture.
We’re committed to your satisfaction and appreciate your understanding of our returns policy.