Returns Policy

At Bob's Home Office Furniture, we strive to ensure that all our products meet the high standards of quality and satisfaction our customers expect. However, we understand that sometimes things don't go as planned. Here’s how we handle returns:

Conditions for Returns

Damaged Products: If you receive a product that is damaged, we are here to help. To initiate a return, please report the damage to our customer service team within 3 days of delivery. We request that you provide detailed photographs of the damage to assist us in our investigation.
Products Advertised Incorrectly: If a product does not match the description on our website or was advertised incorrectly, please contact us within 3 days of delivery to arrange for a return.
Unwanted Goods: If an order was made in error or indeed there has been a change of heart, returns can only be accepted with the express permission of Bob's Home Office Furniture. There will be a returns charge for this taking into account delivery charges, administration.
Refused Deliveries: Any refused deliveries will not receive a credit unless faulty with photographic evidence supplied
All returned goods must be unused an in their original packaging before a return can be considered
Every care must be taken whilst goods are in the customers possession to enable a safe and damage free return

How to Initiate a Return

Contact Our Customer Service: Reach out to our customer service team via email at bob@bobshomeofficefurniture.co.uk Please provide your order number, contact details, and a brief description of the issue.
Proof of Purchase: Include a copy of your sales receipt or any other proof of purchase.
Photographic Evidence: For damaged items, attach clear photos showing the damage.

Processing Returns

Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return based on the evidence provided and the conditions stated above.

Approved Returns: If your return is approved, we will arrange for the item to be collected by our team. In the event that the goods are faulty or indeed not as advertised, you will not be responsible for the return shipping costs. A replacement or refund will be processed depending on your preference and product availability. If product is not faulty or not as advertised, shipping and administration costs will apply and deducted from any credit or refund.
Rejection of Returns: If the return is not approved (e.g., if claims or evidence are insufficient or do not meet our policy terms), we will provide a detailed explanation of the decision. You may contact our customer support for further clarification or to appeal the decision.

Refunds (if applicable)

Refund Process: Once the returned item is received and inspected, we will notify you of the refund approval. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at bob@bobshomeofficefurniture.co.uk

Additional Information

Non-returnable Items: Please note that certain types of items cannot be returned, such as custom-made products or items purchased on sale.
Exchanges: We only replace items if they are defective or damaged and reported according to the terms above.

Thank you for shopping at Bob's Home Office Furniture. Your satisfaction is important to us, and we appreciate your understanding of our returns policy.

Returns Policy

Conditions for Returns

​

Damaged Products: If you receive a product that is damaged, we are here to help. To initiate a return, please report the damage to our customer service team within 3 days of delivery. We request that you provide detailed photographs of the damage to assist us in our investigation.

Products Advertised Incorrectly: If a product does not match the description on our website or was advertised incorrectly, please contact us within 3 days of delivery to arrange for a return.

Unwanted Goods: If an order was made in error or indeed there has been a change of heart, returns can only be accepted with the express permission of Bob's Home Office Furniture. There will be a returns charge for this taking into account delivery charges, administration.

Refused Deliveries: Any refused deliveries will not receive a credit unless faulty with photographic evidence supplied

All returned goods must be unused an in their original packaging before a return can be considered

Every care must be taken whilst goods are in the customers possession to enable a safe and damage free return

​

How to Initiate a Return

​

Processing Returns

​

Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return based on the evidence provided and the conditions stated above.

Rejection of Returns: If the return is not approved (e.g., if claims or evidence are insufficient or do not meet our policy terms), we will provide a detailed explanation of the decision. You may contact our customer support for further clarification or to appeal the decision.

Refunds (if applicable)

​

Additional Information

​

Non-returnable Items: Please note that certain types of items cannot be returned, such as custom-made products or items purchased on sale.

Exchanges: We only replace items if they are defective or damaged and reported according to the terms above.

​

Thank you for shopping at Bob's Home Office Furniture. Your satisfaction is important to us, and we appreciate your understanding of our returns policy.