Returns Policy
Bob's Home Office Furniture — Returns & Damaged Goods
We want buying furniture online to be straightforward and low-risk. This page explains how cancellations, returns and damaged goods work. Most of our customers are home workers buying for their own home, so we've put the consumer terms first. Business terms are further down.
Buying for Your Home: Cancellations and Returns
Changed your mind? You have 14 days
You can cancel your order for any reason within 14 days of the day you receive it. To cancel, tell us by email at bob@bobshomeofficefurniture.co.uk or call 07737 426343, with your order number.
Once you've told us, you have a further 14 days to send the goods back. Please don't return anything until we've confirmed the return instructions and address, as items go back to our supplier's warehouse rather than our Glasgow office.
Condition of returned items
Please return items:
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unused and unassembled
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in their original packaging, with all parts and fittings
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in the same condition as you received them
You're welcome to open the box and inspect the item as you would in a shop. If an item comes back assembled, used, damaged or without its packaging, we may reduce your refund to reflect its lower value.
Return costs
For change-of-mind returns, the cost of sending the goods back is paid by you. Large furniture can be expensive to return, so we're happy to quote for a courier collection, which we'll deduct from your refund.
Your refund
We'll refund you within 14 days of receiving the goods back, or of you giving us proof that you've sent them, whichever comes first. Refunds go to your original payment method. Delivery to UK mainland addresses is free, so there's no delivery charge to refund.
Cancelling before dispatch
If your order hasn't left our supplier yet, contact us and we'll cancel it with a full refund.
Items that can't be cancelled
Made-to-order or bespoke items, such as custom upholstery, non-standard colours or special sizes, can't be returned for a change of mind. These are clearly marked on the product page. Items fitted with our Deliver & Install service can still be cancelled, but because they've been assembled and unpacked, we'll deduct the reduced value and collection costs from your refund.
Damaged or Faulty Items
Please report damage within 5 working days
Please check your order when it arrives. If anything is damaged or doesn't look right, let us know within 5 working days of delivery by emailing bob@bobshomeofficefurniture.co.uk or calling 07737 426343. Reporting quickly lets us claim from the courier and get a replacement to you much faster.
When you contact us, please include:
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your order number
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a description of the damage
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photos of the damaged item and the packaging
We'll arrange a replacement, repair or full refund at no cost to you. If you notice damage or a fault later on, still get in touch; your rights under UK consumer law still apply.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. If goods are not of satisfactory quality, fit for purpose or as described, you're entitled to a repair, replacement or refund. If you think this applies to your order, please contact us directly.
Warranties
Most office chairs carry a minimum two-year mechanism warranty, and selected models carry five years or more. Desks and storage are covered by manufacturer guarantees against defects in materials and construction. The warranty for each product is shown on its product page or is available on request. To make a claim, contact us and we'll manage the process with the manufacturer on your behalf.
Buying for a Business
These terms apply to orders placed for a company, school, organisation or other business purpose, including orders placed with a company name, business address or VAT number.
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Return window: let us know within 5 working days of delivery to return goods for a refund. Later requests may be accepted for a credit note against a future order, at our discretion.
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Condition: goods must be unused, unassembled, in their original packaging and in resaleable condition. We may reduce the refund for missing parts, signs of assembly, use or damage.
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Costs: returns are at the customer's cost. Where we arrange a collection, a combined collection and restocking charge applies, which we'll confirm before booking.
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Non-returnable: made-to-order or bespoke items, and items fitted with our Deliver & Install service, unless faulty.
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Exchanges: for items ordered in error, the original goods must be returned before a replacement is sent, and collection and redelivery charges may apply.
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Damaged or faulty goods: please report within 5 working days of delivery. We'll repair, replace or refund at no cost to you.
Contact Us
Bob's Home Office Furniture 43 Garnethill Street, Glasgow, G3 6QD (Office address only; please don't send returns here.) 07737 426343 bob@bobshomeofficefurniture.co.uk